Privacy Policy

1. Introduction

quellails ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy describes how we collect, use, store, and disclose personal data in connection with our property rental advisory, viewing coordination, move-in coordination, and property management services.

This policy applies to all individuals who contact us, use our website at https://quellails.blog, or engage our services at our office at 18 Jalan Stonor, 50450 Kuala Lumpur, Malaysia.

For any questions about this policy or your data, please contact us at [email protected].

2. Data We Collect

We collect personal data that you provide directly to us, including:

• Full name and preferred name
• Email address
• Phone number
• Property requirements and preferences shared during consultations
• Property address (for management oversight clients)

We also collect limited technical data when you visit our website, including IP address, browser type, and pages visited, primarily through cookies. See our Cookie Policy for details.

3. Legal Basis for Processing

We process your personal data on the following legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Consent: When you submit a contact form or enquiry, you consent to us processing the information provided.
• Contractual necessity: For clients engaged in a service agreement, we process data to fulfil our obligations.
• Legitimate interest: We may use contact information to follow up on an enquiry or provide relevant service updates.

4. How We Use Your Data

We use your personal data to:

• Respond to enquiries and arrange consultations
• Deliver the service(s) you have engaged us for
• Send service-related updates and communications
• Issue invoices and process payments
• Improve the quality of our services
• Comply with applicable legal obligations

We do not use your data for unsolicited marketing to third parties, and we do not sell your data to any external party.

5. Data Retention

We retain personal data for as long as reasonably necessary to fulfil the purposes outlined in this policy. For active clients, data is retained for the duration of the engagement and for a period of up to five years thereafter, in line with standard business record-keeping practices. Enquiry data from non-engaged contacts is typically reviewed and cleared every 12 months.

6. Data Sharing

We do not share your personal data with third parties except in the following limited circumstances:

• With service providers (e.g., contractors, cleaning companies) engaged on your behalf — only the minimum information needed to fulfil the service
• With property agents or landlords, where necessary to arrange viewings
• Where required by Malaysian law or a lawful authority

7. Data Security

We take reasonable and appropriate steps to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include access controls on client files, secure communication practices, and regular reviews of our data handling procedures. In the event of a data breach that is likely to affect your rights, we will notify you promptly.

8. Cookies

Our website uses cookies to support basic functionality and to understand how visitors use our site. You can manage cookie preferences at any time via our Cookie Policy page. Disabling non-essential cookies does not affect your ability to use the site or engage our services.

9. Your Rights

Under the Malaysian PDPA, you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for processing where consent is the legal basis
• Request deletion of your data, subject to legal retention obligations
• Object to certain types of processing

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days of receiving your request.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are directed at individuals aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that a minor has submitted personal data to us without appropriate consent, we will delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

13. Contact

For privacy-related enquiries, corrections, or requests:

• Email: [email protected]
• Address: 18 Jalan Stonor, 50450 Kuala Lumpur, Malaysia
• Supervisory authority: Department of Personal Data Protection Malaysia (JPDP)