Our Methodology
How we approach each engagement
Every client engagement begins with a conversation. We ask questions about your timeline, your priorities, and the things that matter most in a home or property. This context shapes every decision we make on your behalf.
Our three services are designed to address distinct phases of the rental experience. Some clients use one; many use two or all three. The right combination depends on what you need and where you are in the process.
Search & View
Move In
Manage
Each phase is a separate, clearly priced engagement — use what you need
Service 01
Concierge Move-In Coordination
RM 2,850
A comprehensive relocation support service that handles the practical details of settling into your new residence. From coordinating utility transfers and internet setup to arranging professional cleaning and furniture assembly, our team manages the logistics so you can focus on making the space your own.
What is included
- Utility transfer coordination (electricity, water, gas)
- Internet service provider setup booking
- Professional deep-clean arranged prior to arrival
- Furniture assembly and delivery liaison
- Curated neighbourhood guide (restaurants, transport, services)
Process
- 1 Initial briefing to understand your move-in date and priorities
- 2 Logistics planning and service provider scheduling
- 3 Coordinated execution in the week before your arrival
- 4 Handover confirmation and neighbourhood guide delivery
Service 02
Property Viewing Coordination
RM 3,800
We organise and manage your property viewing schedule, researching available listings and pre-screening options to respect your time. Each viewing is accompanied by a detailed property brief and our honest assessment. We handle all communication with agents and landlords, and provide comparison summaries after viewings.
What is included
- Listing research and pre-screening against your criteria
- Agent and landlord communication on your behalf
- Property briefs prepared before each viewing appointment
- Honest verbal and written assessment of each property
- Post-viewing comparison summaries to assist your decision
Process
- 1 Discovery session to understand your requirements and preferences
- 2 Shortlist compiled and shared for your review
- 3 Viewing schedule coordinated around your availability
- 4 Comparison summary issued within 48 hours of each viewing round
Service 03
Property Management Oversight
RM 6,450 / month
An ongoing care service for your rental property that ensures everything runs smoothly. Our team coordinates regular maintenance, liaises with building management, and responds to any household concerns promptly. Monthly status updates keep you informed, while our network of trusted service providers ensures quality workmanship.
What is included
- Regular maintenance scheduling and coordination
- Building management liaison and correspondence
- Prompt response to household concerns and faults
- Monthly written property status report
- Access to vetted repair and improvement contractors
Ongoing process
- 1 Property onboarding — documentation and initial inspection
- 2 Monthly routine check and report issued by the 5th of each month
- 3 As-needed coordination for repairs, emergencies, and improvements
- 4 Quarterly review call with your designated manager
Compare Services
Choosing the right solution
| Feature | Move-In RM 2,850 |
Viewing RM 3,800 |
Management RM 6,450/mo |
|---|---|---|---|
| Best suited for | Arriving tenants | Active searchers | Owners & tenants |
| One-time engagement | |||
| Ongoing monthly service | |||
| Property search & comparison | |||
| Logistics & move-in coordination | |||
| Maintenance & monthly reports |
Services can be combined. Many clients use Viewing + Move-In together, or Viewing + Management. Contact us to discuss the right combination for your situation.
Across All Services
Professional standards we maintain
Data Privacy
Client information is handled in compliance with Malaysia's Personal Data Protection Act.
Quality Criteria
Properties and service providers are assessed against documented internal criteria before being recommended.
Responsive Support
Questions and concerns are addressed within one working day throughout every engagement.
Clear Agreements
Service scope and fees are documented in a plain-language agreement before any work begins.
Pricing
Straightforward, fixed fees
Concierge Move-In
RM 2,850
One-time, per property
- Utility & internet coordination
- Professional cleaning
- Neighbourhood guide
Property Viewing
RM 3,800
One-time engagement
- Full listing research
- Agent communication handled
- Comparison summaries
Management Oversight
RM 6,450
Per month, ongoing
- Maintenance coordination
- Monthly status reports
- Vetted contractor network
Not sure which service fits your situation?
We are happy to have a brief conversation to help you understand what would be most useful for your circumstances.
Speak With Our Team